Due to sustained ridership declines in Ontario and Quebec, Greyhound Canada made the difficult decision to discontinue all operations on its remaining routes in Ontario and Quebec, and permanently closed all services in Canada as of May 13, 2021. 

On the Greyhound Canada website, Stuart Kendrick, Senior Vice President, Greyhound Canada said, "We deeply regret the impact this has on our staff and our customers, as well as the communities we have had the privilege of serving for many years. A full year without revenue has unfortunately made it impossible to continue operations. Thank you to our dedicated staff for their commitment and service, and to our customers for choosing Greyhound Canada during better times. The company remains committed to honouring its labour agreements with employees and funding the commitments to our pension plan participants".

Customers holding tickets originating in Ontario or Quebec for travel within Canada after May 13, 2021 may request a refund.  Also customers with non-expired Canadian travel vouchers may request a refund of unused travel voucher funds. 

Tickets can be refunded by calling 1-800-661-TRIP (8747) 7am - 7pm CST. Customers that purchased tickets with a credit card or debit card, will receive their refunds back to their original form of payment within 72 hours of request. Tickets purchased with cash, will be refunded in the form of a check within 7-10 business days of request. These refund services will remain open until June 30, 2021.

Information provided from the Greyhound Canada website