Manitobans can dial a new number when looking for services in the province.
Those dialling 211 will be met with a voice on the other end, ready to help locals connect with services in the area. In an earlier interview with Dr. Jodene Baker, the director of Impact Innovation & Evaluation of United Way Winnipeg said operators on the line are not only a referral service, but they are also trained to discuss options with the caller to find the best fit.
"Whether a parent worried about their child’s mental health, a senior feeling isolated or anxious about getting basic necessities, a family struggling to put food on the table, or an individual looking for help to better understand what financial support is available to them, 211 is the front door to support," United Way Canada says in a statement."
Previously, 211 was only a website in Manitoba. With funding from the Government of Canada, 211 is now available on the phone in the province, as well as across the country. Not only available on the phone or with the website, but users can also text and chat.
"In all cases, 211 confidentially connects people who are seeking support to the right information and services."
The service will be available seven days a week, 24 hours a day.
United Way says during the first wave of the COVID-19 pandemic they saw an increase in users, promoting the Canadian government to invest in the service so it can expand.