Need to check your bus schedule or keep up-to-date on the latest health restrictions in Winnipeg? The newly updated and improved winnipeg.ca can help you stay on top of what's happening in your city.
As of Tuesday, the City of Winnipeg's website debuted wth a new look and features on their homepage and the 311 self-service website.
"The City has redesigned both of these pages to improve the customer experience and put the focus on the information and services residents need most," the City says.
Winnipeg mayor Brian Bowman says the he is pleased that the website has now been optimized for online and mobile viewing.
"The launch of the redesigned homepage and 311 self-service website will help modernize the City’s online interactions with residents and businesses," Bowman says.
The mayor adds that analytics were used to help identify the most frequented areas of the City website to promote them to the new City homepage for ease of access to residents.
19.7 million visits were made to City of Winnipeg webpages in 2019. More than 687,000 of those visits were directed to the winnipeg.ca homepage and more than 697,000 such visits were made tot he Winnipeg Transit homepage.
The top calls to 311 are information requests on bus schedules.
Director of customer service and communications Felicia Wiltshire says they examined the website to identify how visitors interact with the homepage and the 311 self-service website to create the new streamlined design.
"We know that our website is the first place many residents and visitors go for information on their municipal government, so it’s important that it offers a positive experience," Wiltshire says.
On the new 311 self-service website, 14 self-service request forms are now available in one location in both of Canada's official languages. 311 service requests can now be submitted and tracked by residents directly from the 311 homepage.